Title: Associate Software Engineer
ID :JREQ047567
Description
The primary purpose of the Software Engineer role is to contribute towards the development goals of ITSM Development and Implementation Team. This includes development, customization and enhancements on ITSM Suite applications like but not limiting to Service Manager, Asset Manager, uCMDB and ConnectIT.
Responsibilities:
We are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets,powered by the world's most trusted news organization.
Qualifications
At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic,
evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy,gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal
Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
Job Type : Technology Development Family Group
Primary Location: Bangalore
Click Here To Apply
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ID :JREQ047567
The primary purpose of the Software Engineer role is to contribute towards the development goals of ITSM Development and Implementation Team. This includes development, customization and enhancements on ITSM Suite applications like but not limiting to Service Manager, Asset Manager, uCMDB and ConnectIT.
Responsibilities:
- Complete all assigned development tasks are completed within stipulated time.
- Ensure all requirements are undertood and clarified with respective Business Analysts and Process Owners or delegates.
- Peform thorough impact analysis of the requirements and ensure that system performance availibility is not degraded.
- Provide detailed effort estimates.
- Document all code changes in detail and entirety.
- Provide Level-4 Support for Major Incidents in Production environments.
- Share detailed weekly status report.
- Develop detailed test plans to include functional and unit testing and execute the test cases.
- Respond quickly to recurring issues and take them to resolution.
- Follow SDLC process and methodology preferably using a agileRequired Skills:
- Experience in customizing & configuring different modules such as Incident, Change, Service Desk, Configuration, Knowledge, Request, Service Catalog in HP Service Manager based on customer requirements.
- Knowledge & Experience in HPSM customizations such as form customizations, format controls and scripting such as RAD and Javascripts.
- Knowledge working with SM Workflows, Web services.
- Knowledge and experience working in HP Connect-IT.
- Knowledge of ITIL best practices
- Excellent oral and written communication skillsRequired Qualification:Required
- Bachelor's of Engineering in Computer Science or equivalent.
- Good Knowledge on Object Oriented Programming eg: Java, C++Preferred
- 1 to 3 years of development experience in ITSM, preferrably on SM9.3x or SM7.1x
- Good Knowledge on Oracle SQL, PL/SQL
- ITILv3 Foundation or equivalent (Preferred but not mandatory)
We are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets,powered by the world's most trusted news organization.
Qualifications
At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic,
evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy,gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal
Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
Job Type : Technology Development Family Group
Primary Location: Bangalore
Click Here To Apply
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