About Company :
AirWatch by VMware is the leader in enterprise mobility management. With more than a decade in business, AirWatch enables organizations across the globe to securely embrace mobility to thrive in today’s business environments. A pioneer in mobile device management for corporate use, AirWatch simplifies enterprise mobility by empowering IT to manage mobile devices, applications, content, email, browsing and more from a single solution, enhancing business operations and employee productivity across all industries.
AirWatch was acquired by VMware in early 2014 for $1.54 billion and is now a part of the VMware End User Computing business unit.With 2014 bookings of $200 million, AirWatch by VMware has more than 15,000 customers, the broadest ecosystem of mobility partnersand 2,000+ employees in 11 offices around the world. At the core of what we do are our employees who deeply value innovation, passion,integrity and our customers. Want to be part of a compassionate community that thrives on building the next generation of mobile
technology.
Posting Title : Technical Support Engineer
Location : Bangalore
Job Description :
As an Air Watch Technical Support Engineer you will be providing support to VMware customers, using Air Watch solutions,in isolating, diagnosing, reproducing and fixing technical issues in a timely manner. To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and technical problem solving skills; and be someone who embraces challenges.
Essential Functions:
• Resolve customer’s issues via the telephone, email or Webex session
• Reproducing issues in-house and responding back in a timely manner.
• Regular follow ups with customers with recommendations, updates and action plans.
• Escalate issues in a timely manner according to Standard Operating Procedures.
• Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues.
• Create new knowledgebase articles to capture new learning’s for reuse throughout the organization.
• Participate in technical communications within the Technical Support Team to share best practices and learn about new technologies.
• Focus on an area of technical specialization and attend technical trainings
• Read and work with other Technical Support Engineers on cases which will help cultivate that expertise.
Requisition Number : 67407BR
Advertised Location (Select only ONE location) Bangalore, India
Advertised Group (Place a checkmark to select multiple groups) Global Support Services – GSS
Click Here To Apply
bpo jobs,tech support jobs,bangalore jobs,jobs in bangalore,fresher jobs,vmware jobs,Tech support engineers.
AirWatch by VMware is the leader in enterprise mobility management. With more than a decade in business, AirWatch enables organizations across the globe to securely embrace mobility to thrive in today’s business environments. A pioneer in mobile device management for corporate use, AirWatch simplifies enterprise mobility by empowering IT to manage mobile devices, applications, content, email, browsing and more from a single solution, enhancing business operations and employee productivity across all industries.
AirWatch was acquired by VMware in early 2014 for $1.54 billion and is now a part of the VMware End User Computing business unit.With 2014 bookings of $200 million, AirWatch by VMware has more than 15,000 customers, the broadest ecosystem of mobility partnersand 2,000+ employees in 11 offices around the world. At the core of what we do are our employees who deeply value innovation, passion,integrity and our customers. Want to be part of a compassionate community that thrives on building the next generation of mobile
technology.
Posting Title : Technical Support Engineer
Location : Bangalore
Job Description :
As an Air Watch Technical Support Engineer you will be providing support to VMware customers, using Air Watch solutions,in isolating, diagnosing, reproducing and fixing technical issues in a timely manner. To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and technical problem solving skills; and be someone who embraces challenges.
Essential Functions:
• Resolve customer’s issues via the telephone, email or Webex session
• Reproducing issues in-house and responding back in a timely manner.
• Regular follow ups with customers with recommendations, updates and action plans.
• Escalate issues in a timely manner according to Standard Operating Procedures.
• Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues.
• Create new knowledgebase articles to capture new learning’s for reuse throughout the organization.
• Participate in technical communications within the Technical Support Team to share best practices and learn about new technologies.
• Focus on an area of technical specialization and attend technical trainings
• Read and work with other Technical Support Engineers on cases which will help cultivate that expertise.
Requisition Number : 67407BR
Advertised Location (Select only ONE location) Bangalore, India
Advertised Group (Place a checkmark to select multiple groups) Global Support Services – GSS
Click Here To Apply
bpo jobs,tech support jobs,bangalore jobs,jobs in bangalore,fresher jobs,vmware jobs,Tech support engineers.
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