Job ID : GTS-0795292
Job Location : Bangalore, Hyderabad
Job Description:
IBM has been present in India since 1992. IBM India’s solutions and services spanmajor industries including financial services,healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities,IBM helps clients transform and succeed in challenging circumstances.The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software, uniquely distinguishes IBM India other companies in the industry.
The IBM Global Account (IGA) is in partnership with the IBM CIO and IBM’s BTIT leadership in providing IT services to IBM India and its business units. It supports the technology that manages IBM’s operations and underpins IBM’s business transformation. By providing application management services, business transformation outsourcing services and infrastructure services, IBMers everywhere in India are able to connect to the IBM network and use On Demand Workplace (w3) and IT tools such as IBM Standard Software Installer, Lotus Notes, and Same time. IGA can be considered a virtual "living lab" showcasing IBM products, technology and on demand capabilities.
Role
•You will be involved in Providing Voice & E-Mail Technical Help Desk Services support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP.
Responsibility:
• You require to handle inbound calls / emails / chats regarding technical issues for end users
Skills Required:
• Ability to identify basic hardware parts and aware of basic hardware concepts.
• User level familiarity with at least one e-mail client - Outlook, Notes etc.
• Skilled in commercially standard software applications and major desktop operating systems.
• Awareness of basic networking concepts and technologies.
• Questioning skills /probing skills, as relevant to the issue and level of the caller.
• Fluency in Communications Skills/ soft skills.
Shift Required:
Shifts will 24x7 in nature and can vary depending on geographies supported
Eligibility Criterion :
Bachelor’s Degree/ Diploma (15 Years + education)
Total Experience:
0-2 Years.
Required:
Bachelor’s Degree
Basic knowledge in Connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN,Basic knowledge in Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
English: Fluent
Click Here To Apply
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Job Location : Bangalore, Hyderabad
Job Description:
IBM has been present in India since 1992. IBM India’s solutions and services spanmajor industries including financial services,healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities,IBM helps clients transform and succeed in challenging circumstances.The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software, uniquely distinguishes IBM India other companies in the industry.
The IBM Global Account (IGA) is in partnership with the IBM CIO and IBM’s BTIT leadership in providing IT services to IBM India and its business units. It supports the technology that manages IBM’s operations and underpins IBM’s business transformation. By providing application management services, business transformation outsourcing services and infrastructure services, IBMers everywhere in India are able to connect to the IBM network and use On Demand Workplace (w3) and IT tools such as IBM Standard Software Installer, Lotus Notes, and Same time. IGA can be considered a virtual "living lab" showcasing IBM products, technology and on demand capabilities.
Role
•You will be involved in Providing Voice & E-Mail Technical Help Desk Services support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP.
Responsibility:
• You require to handle inbound calls / emails / chats regarding technical issues for end users
Skills Required:
• Ability to identify basic hardware parts and aware of basic hardware concepts.
• User level familiarity with at least one e-mail client - Outlook, Notes etc.
• Skilled in commercially standard software applications and major desktop operating systems.
• Awareness of basic networking concepts and technologies.
• Questioning skills /probing skills, as relevant to the issue and level of the caller.
• Fluency in Communications Skills/ soft skills.
Shift Required:
Shifts will 24x7 in nature and can vary depending on geographies supported
Eligibility Criterion :
Bachelor’s Degree/ Diploma (15 Years + education)
Total Experience:
0-2 Years.
Required:
Bachelor’s Degree
Basic knowledge in Connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN,Basic knowledge in Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
English: Fluent
Click Here To Apply
2015 IBM Fresher Jobs,IBM Recruitment 2015–2016,ibm recruting freshers,ibm recruitment for freshers 2015,Fresher Hiring IBM Jobs,ibm recruitment 2015 for freshers,ibm jobs for freshers,ibm recruitment process for freshers,recruitment for freshers 2015,ibm freshers recruitment 2015,ibm india recruitment,ibm freshers,ibm job openings,technical support jobs,technical support job description,tech support jobs,it technical support jobs,technical support engineer job description,technical support,it support jobs,technical support jobs in bangalore,technical support jobs in hyderabad,bpo jobs,bpo job,bpo jobs for freshers,bpo jobs in chennai,bpo jobs in hyderabad,bpo jobs in bangalore,bpo job openings.